Cookie Policy v2.3

Cookies are small text files stored on your device (computer, smartphone) when you visit a website. In addition to cookies, our website uses browser local storage (localStorage and sessionStorage). These technologies help ensure the secure operation of the website, prevent abuse on emergency dispatch lines, remember your language preferences, and—with your explicit consent—analyze traffic and measure the effectiveness of our advertising campaigns across Europe.

Upon your first visit to our website, we display a cookie consent banner operating under the Google Consent Mode v2 standard. It allows you to accept or reject non-essential cookies (analytical and marketing) in accordance with Art. 6(1)(a) GDPR and § 25(1) TDDDG. Non-essential cookies are blocked until you grant explicit consent. You can change or withdraw your consent at any time by clicking the 'Cookie Settings' link in the footer of our website.

Our website utilizes external tools and communication channels that may process technical data or set their own cookies upon interaction:

• Messaging Apps (WhatsApp / Meta Platforms Ireland Ltd., Viber Media S.à r.l.): Activated when you click a contact button to quickly share your GPS location with dispatch.
• AI Web-Call Voice Dispatch (Retell AI): Enables free browser-based emergency voice calls directly to our dispatch system.

For more information, please review the providers' privacy policies:

• Google: https://policies.google.com/privacy
• Meta (WhatsApp): https://www.whatsapp.com/legal/privacy-policy-eea

Regardless of our consent banner, you can block or delete cookies at any time directly through your browser settings:

We retain cookie-related data for specific periods based on their function:

Under the GDPR, you have the right to withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal), the right to access your data, request erasure, and restrict processing. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA – https://www.dpa.gr, email: contact@dpa.gr) or with the supervisory authority in your EU Member State of habitual residence.

We may periodically update this Cookie Policy to reflect technological or legal changes. If new categories of non-essential cookies are introduced, we will prompt you to renew your consent via the cookie banner.

For any questions regarding our use of cookies or this policy, please contact us at: Full statutory details of the Data Controller (Impressum) are provided in Section 1 of our Privacy Policy.

To protect our 24/7 emergency roadside assistance line against bot attacks, spam, and fraudulent calls, our website utilizes the following technical measures:

• IP Verification & Browser Storage (localStorage): Used strictly to enforce security rate limits (maximum two web-calls per 60 minutes and a 60-second cooldown between attempts), including in private/incognito mode. The legal basis is strict technical necessity for secure service delivery (§ 25(2) No. 2 TDDDG) and the Controller's legitimate interest in maintaining emergency line availability (Art. 6(1)(f) GDPR).
• Google reCAPTCHA: Protects forms and the call button against automated bots, loaded in accordance with your consent settings or upon direct user interaction when initiating a request.
• Web-Call Voice Connections & AI Recording (Retell AI): By using the free voice call button on our website, you consent to the recording and real-time transcription of the conversation by our automated AI voice assistant (Art. 6(1)(a) GDPR) to immediately capture breakdown parameters and location and forward your request to a dispatcher (Art. 6(1)(b) GDPR – pre-contractual steps taken at the user's request).